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Help Center

๐Ÿš€ Getting started

Quick start: from sign-up to first post
The five steps every workspace goes through.
How timezones work
Workspace time vs. your own time.

๐Ÿ”— Connecting networks

Facebook Pages and Instagram
Why Instagram needs a Facebook Page, and what to grant.
Threads, LinkedIn, X, Pinterest, YouTube
What each network supports and its limits.
A channel says "needs reconnecting"
Authorizations expire or get revoked โ€” here is what happens and what to do.

๐Ÿ“ Creating and scheduling posts

The composer
Write once, customise per network, schedule per channel.
Publish now, schedule, queue, or native
Four ways to choose when a post goes out โ€” per channel.
Why a post failed, and retries
What the engine does automatically and what needs you.
Image and video requirements
Formats and sizes per network.
Approval workflow
Submit for review, approve, request changes.

๐Ÿ’ฌ Inbox and comments

How the inbox works
Comments, replies and mentions from every channel in one place.

๐Ÿ“ˆ Analytics

What is measured and when it appears
Impressions, reach, engagement, followers, best times.

๐Ÿ‘ฅ Team and roles

Roles and permissions
Who can do what.

๐Ÿ’ณ Plans and billing

Plans, channels and seats
What is included and how add-ons are charged.
Still stuck? Email support@it-ps.net โ€” include your workspace name and the exact error text.
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