Why don't I see my Instagram account when connecting Facebook?

It must be a professional account linked to one of the Pages you manage. Link it in the Instagram app (Settings → Business tools → Page), then connect Facebook again.

Can I connect a personal Instagram or a personal Facebook profile?

No — Meta's APIs only allow Pages and professional Instagram accounts. LinkedIn personal profiles and X personal accounts are supported.

My post says "scheduled" but the time passed.

Publishing runs every minute; give it two. If it still shows scheduled, the workspace's publishing worker may be paused — contact support.

Why is a button missing in the inbox (like, hide, delete)?

The network's API doesn't offer that action for that item. We only show what will actually work.

Can two people edit the same post?

Yes; the last save wins. The audit trail on the post shows who changed what.

Does deleting a post here delete it on the network?

No. Deleting in ITPS Social removes it from your calendar only. Delete on the network from the post's "View on …" link.

How many posts can I schedule?

Unlimited on paid plans; the Free plan has a monthly cap shown on Billing.

Where are my images stored?

In encrypted object storage in the US; networks fetch them from there when a post publishes. Delete files from the Media Library when you no longer need them.

Which timezone are emails in?

Your profile timezone.

How do I get help?

Email support@it-ps.net with your workspace name and, for a failed post, the error text shown on the post.